Glossary

• ID File - Isonas's term for a person/user

Excel/Report Format

1. Why does the export produce an .xlt file?

   • The XLT file is a valid Excel spreadsheet that's stored in a temporary directory on your machine.  By giving the file an XLT extension, when you open the export and want to save the file, it will force the "Save As" dialog to pop up such that you can save the file to a location of your choice with a name of your choice.  This allows us to remove the temporary copy once you close Excel.

Report Data

1. Why do I see "(unknown person)" entries in the export?

   • If Isonas ID Files are deleted, we can no longer obtain all of the person details for the admission entries in your facility.  We have to piece together information based on the badge ID in this situation.  To keep reporting accurate, per Isonas recommendations, try and avoid deleting ID Files and instead put them in a 'Inactive' group.

2. Why do some entries have email addresses and some do not?  How do I get email addresses to show up on my report?

   • This assumes the ID File for the person that accessed your facility still exists (see #1 above).  If the ID File exists, the reporting tool uses up to 3 user defined fields on the ID File (based on the length of the email address), starting at 'Security Clearance'.
   • If you wish to have email addresses displayed, add each email address to the security clearance/user defined field in Isonas' Crystal Access Administrator.  If the email address is longer than 25 characters, then use the next 2 fields after security clearance for the remainder beyond 25 characters.

Security

1. How are my Isonas password and encryption key stored?

   • We work with the password and encryption key as .NET SecureString objects in memory.

   • When we store the SecureString objects, we encrypt the contents using a P/Invoke DPAPI call and then store the encrypted, base 64 encoded string in a .NET settings file.